The relationship between benefits of ERP systems implementation and its impacts on firm performance of SCM
Yang, C., & Su, Y.-f. (2009). The relationship between benefits of ERP systems implementation and its impacts on firm performance of SCM. Journal of Enterprise Information Management, 22(6), 722-752.
This paper explores how ERP implementation benefits impact supply chain management (SCM) performance, examining operational, tactical, and strategic benefits and their effects on different performance areas within SCM, specifically in Taiwanese IT companies.
Key Takeaways
Finds that ERP implementation yields operational, tactical, and strategic benefits, particularly improving SCM performance in internal processes and customer service. However, strategic benefits have less impact on external SCM processes, likely due to limitations in early ERP systems.