Job Characteristics and Job Satisfaction: Understanding the Role of Enterprise Resource Planning System Implementation
Morris, M. G., & Venkatesh, V. (2010). Job Characteristics and Job Satisfaction: Understanding the Role of Enterprise Resource Planning System Implementation. MIS Quarterly, 34(1), 143-161.
This paper examines how ERP system implementation impacts job satisfaction through changes in job characteristics. Over a 12-month period, the study finds that ERP implementation moderates the relationship between job characteristics (skill variety, autonomy, feedback) and job satisfaction, revealing ERP’s role in reshaping job perceptions and satisfaction.
Key Takeaways
ERP implementation can disrupt the established relationship between job characteristics and job satisfaction, notably reducing satisfaction in areas like autonomy, skill variety, and feedback during the adaptation period.